VARIATIONS IN NATURAL INGREDIENTS:

In our commitment to utilizing fresh, natural ingredients, anticipate variations in viscosity, scent, and color, which may differ from batch to batch. Natural ingredient characteristics, such as color fluctuations in plant seed oil, are influenced by growing conditions, varietals, harvest times, etc.

REFUNDS AND RETURNS:

Your satisfaction is our priority at Sonny & Dew. We provide a straightforward 7-day return policy. If, within 7 days of the delivery date, you are unsatisfied with your purchase, you can return it for a refund (excluding shipping or packaging charges) or opt for an exchange.

ARTISTIC LICENSE:

As our products are handcrafted, each soap bar is unique. Expect occasional differences in designs, highlighting the individual and artisanal nature of our creations.

DAMAGES AND ISSUES:

Upon receiving your order, inspect the items promptly. If you identify defects, damages, or receive an incorrect item, contact us immediately. We will assess the issue and take necessary steps to rectify the situation.

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ALLERGIES:

Customers play a crucial role in ensuring they are not allergic to our products. Given the variability in skin reactions, we strongly recommend conducting a patch test on a small arm area for a few days before widespread use, particularly if you have sensitive skin.

While our facility maintains a nut-free environment, it's essential to note that our ingredients may have been processed in a facility that handles nuts. We uphold transparency about our production process, providing you with vital information to make informed choices based on your allergies. If you harbor specific concerns or questions regarding allergens, we encourage you to reach out to us before placing your order. Your safety and satisfaction are our utmost priorities.

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 COMPUTER ERROR: We reserve the right to cancel orders resulting from mistakes in our system, such as pricing errors. For example, if a pricing error occurs, we may cancel the order to rectify the mistake promptly.

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Frequently Asked Questions (FAQ) for Sonny & Dew

General Questions

Q: What is Sonny & Dew?
A: Sonny & Dew is your destination for handmade, natural skincare products and unique beach-themed glass art decor. Our products are carefully crafted to bring beauty and wellness to your home.

Q: Where are you located?
A: We are located at 1227 Montauk Highway, Oakdale, NY. You can also shop our products online at www.sonnyndew.com.

Q: Do you ship your products?
A: Yes! We ship our products within the United States. Shipping rates and delivery times vary depending on your location.

Q: Can I find Sonny & Dew at local events?
A: Absolutely! We attend craft fairs and events regularly. Check out our Events Page for upcoming appearances.

Product Questions

Q: Are your skincare products all-natural?
A: Yes, all our skincare products are made with natural ingredients to ensure they are gentle and effective.

Q: What are the benefits of the 'Perk Me Up' coffee scrub?
A: 'Perk Me Up' is a head-to-toe coffee scrub that exfoliates and rejuvenates your skin, leaving it smooth and refreshed.

Q: How do I use Charlie’s Secret DIY Scrub Kit?
A: Combine all three containers in a bowl, mix well, and apply the scrub to damp skin. Massage gently, rinse off, and enjoy soft, glowing skin. Perfect for bath time before curling up with your favorite book!

Q: Do you offer seasonal or themed products?
A: Yes! We feature seasonal collections, like our Coastal Christmas Collection and fall-inspired scents like Pumpkin Spice and Sweater Weather.

Q: Can I customize products for events or gifts?
A: Yes, we offer customization for baby showers, weddings, and other events. Contact us at info@sonnyndew.com for details.

Ordering & Shipping Questions

Q: How can I place an order?
A: You can place an order directly on our website, www.sonnyndew.com, or visit us at one of our events.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods.

Q: How long does shipping take?
A: Orders are typically processed within 2-3 business days. Delivery times depend on your location but usually range from 3-7 business days.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $50.

Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns of unused, unopened products within 10 days of purchase. Please contact us at info@sonnyndew.com to initiate a return.

Q: What if my order arrives damaged?
A: If your order arrives damaged, please email us within 48 hours of delivery with photos of the damage, and we will assist you with a replacement or refund.

Q: Can I exchange a product?
A: Exchanges are available for unused products within 10 days. Contact us for assistance.

Events & Collaborations

Q: Do you host events or workshops?
A: Yes, we love hosting events! Follow us on social media or check our Events Page for details on upcoming workshops and online parties.

Q: Are you open to collaborations?
A: Absolutely! We enjoy collaborating with like-minded brands and authors. Reach out to us at info@sonnyndew.com with your ideas.

Still have questions?
Feel free to contact us at info@sonnyndew.com or call us at (516) 456-1951. We’re here to help!