Shipping & Returns
SHIPPING: We are only shipping to U.S. addresses at this time. If you would like us to ship to another country, please inquire prior to placing an order. All shipping charges are calculated for U.S. addresses only. We ship using USPS Priority Mail, which takes 2 to 3 days from the time we ship. We normally ship within 48 hours of receiving your order. If we are out of stock on a particular soap, we will email you and ask if you would like to make another choice.
RETURN & EXCHANGE POLICY
Please note that because we use natural ingredients in our products, there will be variations in viscosity, scent, and color, and these will all vary from batch to batch. Natural ingredients are not identical and can cause variations in the final products. Because Sonny & Dew uses the freshest natural ingredients possible to create the products we sell, we do not buy huge lots of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature. For example, a plant seed oil may fluctuate in color depending on the growing conditions, varietal, harvest time, etc.
REFUNDS AND RETURNS: We want you to feel comfortable and confident when shopping at Sonny & Dew, which is why we offer a straight-forward 7 day return policy. If you are not completely satisfied with your purchase, you may return it for a refund (minus any shipping or packaging charges) or an exchange within 7 days of the delivery date.
ARTISTIC LICENSE: Since our products are all handmade, no two bars of soaps will look exactly the same. Please expect differences in our designs from time to time.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
ALLERGIES: It is the responsibility of the user of our soaps to make sure they are not allergic to our products. Everyone’s skin is different and you must test soaps as you would anything else. If you are known to have sensitive skin, please test the soap on a small part of your arm for a few days prior to using it all over.
COMPUTER ERROR: We reserve the right to cancel any order that was a result of a mistake in our system. For example, if we price our soap for $0.07 instead of $7.00 and you buy a million bars at $0.07 then we have the right to cancel your order due to a computer error or human error.